💬 Help Center

We're here to help.

Most issues resolve in under 10 minutes with our self-service guides. Direct email support responds within 48 hours.

Self-Service Resources

Telegram Setup Guide

Step-by-step guide to receiving signals on your phone in 5 minutes

Frequently Asked Questions

Common questions about pricing, setup, indicator behavior, and refunds

Blog

In-depth guides on strategy, indicators, and trading the supported pairs

Refund Policy

14-day money-back guarantee – no questions asked

Common Issues

🔧 Telegram alerts not arriving?

Most likely causes:

  1. You picked "Gold Scalpers BUY" instead of "Any alert() function call" when creating the alert
  2. You haven't sent "hi" to your bot to activate it
  3. Wrong webhook URL format (no space between bot and the token)
  4. You're on free TradingView (need Pro+ for webhooks)

Full troubleshooting: Telegram Setup Guide

📊 Indicator showing dip markers but no BUY signal?

That's correct behavior. Yellow diamonds = potential dips detected. BUY signal only fires after 2 green candles confirm the reversal within 15 bars. If price keeps dropping, no signal fires (intentional protection).

💸 Want a refund?

Email support@goldscalpers.com within 14 days with your order number. No questions asked. Full guide on the Refund Policy page.

Direct Contact

Can't find your answer? Send us a message. We respond within 48 hours (24h for Elite tier).

Or email us directly: support@goldscalpers.com

Response Times

TierResponse TimeChannels
Free Demo72 hoursEmail
Pro Lifetime48 hoursEmail
Elite (legacy)24 hoursEmail + Direct Telegram
Affiliate Partners24 hoursEmail + Affiliate Telegram